Services/Programs

Access/Assessment Center

The Access Center provides screening services for both involuntary and voluntary clients, and is provided on an in-house, walk-in basis for individuals seeking care for themselves or a family member.
  Lakeside is a community mental health center and designated public receiving facility.
 

Non-emergency assessments are available from 8:00 a.m. - 8:00 p.m., 7 days a week, including holidays.

 
Emergency assessments are available 24 hours a day, 7 days a week, including holidays.
 

Every client is screened for mental health issues, substance use disorders and other addictions.
 

Alternative referrals are made to more appropriate providers in the community when Lakeside is unable to provide services.
 

All age groups
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours:  Monday through Sunday 8 am – 8 pm for non crisis
            24 hours a day, 7 days a week for emergencies.
For more information: call (407) 875-3700
 
The Access Center is the central point for admission to all
Lakeside programs.
 

Adult Case Management

The Adult Case Management program serves adults who exhibit severe impairment due to a chronic and persistent mental illness and/or co-occurring substance use disorder.
 

Case Managers work with clients and families to ensure continuity of care through assessment, monitoring, individualized planning and linking to community resources.
 

Case Managers ensure the client has access to all needed and appropriate services.
   

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday – Friday, 9:00 am – 5:00pm
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all

Lakeside programs.
 

Adult Crisis Stabilization Units (CSU I & II)

The Adult Crisis Stabilization Units seek to reduce the need for psychiatric hospitalization among those people exhibiting acute mental health disorders by providing intensive chemotherapeutic stabilization with ongoing medical assessment and care, education, training and social interactions.
 

Public receiving facility serving Orange County.

30 and 27 beds, respectively, in a short-term treatment environment.

Behavioral interventions are ordered by a licensed psychiatrist and supervised by licensed registered nurses, therapists and trained mental health technicians.
 

Adults ages 18 and older
Location: Central Plaza, 434 W. Kennedy Blvd., Orlando, FL 32810
Hours: 24 hours a day, 7 days a week
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all

Lakeside programs.

 

Adult Medication Clinic

The Adult Medication Clinic provides psychiatric intervention through medication management, education and nursing services, as well as referrals to other services as needed. The length of the program varies depending on the recommendations for treatment.

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours:  Monday – Friday, 8:00 am – 4:30 pm
            Saturday, 9:00 a.m. - 2:00 p.m.
For more information: call (407) 875-3700
 
The Access Center is the central point for admission to all
Lakeside programs.
 

Adult Outpatient Program

The Adult Outpatient Program provides comprehensive, focused, psychotherapeutic services to individuals on an outpatient basis which may include individual or group therapy sessions.
 

Most clients who qualify for services are discharged within six months of admission.
 

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday – Thursday, 9:00am – 8:00pm
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all

Lakeside programs.
.

Children’s Crisis Stabilization Unit (CCSU)

The Children's Crisis Stabilization Unit is a 20-bed inpatient facility providing psychiatric services and crisis intervention 24 hours a day, 7 days a week for clients who meet Baker Act criteria. Services are provided to children who exhibit symptoms of a primary psychiatric disorder, are a danger to themselves or others and cannot be stabilized in a less restrictive setting.
 

Behavioral interventions are ordered by a licensed psychiatrist and supervised by licensed registered nurses, therapists and trained mental health technicians.
 

Children and adolescents through age 17
Location: Central Plaza, 434 W. Kennedy Blvd., Orlando, FL 32810
Hours: 24 hours a day, 7 days a week
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all

Lakeside programs.
.
Children’s Medication Clinic
The Children’s Medication Clinic serves children and adolescents through the age of 17 with serious behavioral and emotional problems not requiring inpatient care.
 

Program services include psycho-diagnostic evaluations, nursing assessment, physical assessment, treatment planning, prescribing and monitoring of medications.
 

Children and adolescents through age 17
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours:
  Tuesday & Thursday, 8:00 am – 6:00 pm
  Friday 11:00am- 3:00 pm
  Saturday 8:00 am – 2:00pm
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all
Lakeside programs.
.
Children’s Outpatient Services

Children’s Outpatient services provide intensive therapeutic on-site and home based services, social rehabilitation services, basic living skills training, individual and group therapy to children suffering from mental health, co-occurring substance use disorders, and their families.


Children and adolescents ages 3 – 17 years

Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808

Hours:  Monday – Friday, 8:00 am – 9:00 pm
            Saturday and Sunday by appointment
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all
Lakeside programs.
.
Entitlement
Lakeside’s Entitlement Services serves as a point of entry for many individuals in urgent need of public assistance to obtain much needed care. The goal of Entitlement Services is to assist all self-pay clients in filing for benefits – including social security and state assistance programs.
 

No client is turned away from the qualifying process.

Free service.

All age groups
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday – Friday, 8:00 am – 5:00 pm
For more information: call (407) 875-3700

The Access Center is the central point for admission to all

Lakeside programs.
.
Florida Assertive Community Treatment (FACT) Team
Lakeside's Florida Assertive Community Treatment (FACT) Team is made up of a multidisciplinary, mobile group of treatment providers including a psychiatrist, psychiatric nurse, counselor, case managers and peer counselors. Maintaining a small caseload, this group functions interchangeably to provide treatment, rehabilitation and support services that the person with mental illness needs to live successfully in the community.
 
Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours:
  Monday – Friday, 8:00 am – 8:00 pm
  Weekends and Holidays, 8:00 am – 4:00 pm
For more information: call (407) 875-3700
 
The Access Center is the central point for admission to all
Lakeside programs.
.
Forensic and State Hospital Team
Community Competency Restoration Program (CCR)
The Forensic and State Hospital Team provides evaluation, advocacy and linkages for services in the community for clients involved in either the forensic system or state hospital system. The CCR also provides education to the community and other providers related to forensic clients and services.

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday – Friday, 9:00 am – 5:00 pm
For more information: call (407) 875-3700
 
The Access Center is the central point for admission to all
Lakeside programs.
.
Intensive Team Case Management Services (ITCM)
The Intensive Case Management Team provides services and support to clients who suffer from severe and persistent mental illness and/or co-occurring substance use disorders, 24 hours a day, 7 days a week. The purpose of the program is to reduce the need for psychiatric hospitalizations and to assist consumers in obtaining placement in the least restrictive community environment.
 
Provides training and support in a variety of areas.
Clients are reassessed every six months and services are extended up to one year as needed.

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday – Friday, 9:00 am – 5:00 pm
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all
Lakeside programs.
.
PATH Case Management
The PATH Case Management program serves clients who are homeless and have mental health issues. Outreach Specialists target individuals in facilities such as the Coalition for the Homeless, Women’s Residential Counseling Center (WRCC), Covenant House, O.U.R. Mission, Anthony House, Salvation Army and meal sites. An informal assessment is conducted regarding the individual’s need for mental health treatment. If the person is identified as needing treatment for severe mental illness, they are entered into the Lakeside system.

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday-Friday, 9:00 am – 5:00 pm
For more information: call (407) 875-3700
 
The Access Center is the central point for admission to all
Lakeside programs.
.
Residential Program: Independence Place and College Place
Residential Plaza, comprised of Independence Place, a 15-bed group home and College Place Apartments, a 36-bed supervised apartment facility, provides transitional housing as well as other services to individuals with a mental illness. It is a point of entry for adults, including the homeless, with severe and persistent mental illnesses who need the support of supervised living until they have regained the skills necessary for more independent living.
 

Nearly 90% of the College Place residents progress to independent living.

Adults ages 18 and older
Location: Residential Plaza, 4524 Thistledown Drive, Orlando, FL 32804
Hours: 24 hours a day, 7 days a week
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all
Lakeside programs.
.
Short Term Residential (SRT I & II)
Lakeside’s Short Term Residential Facilities reduce the need for long term psychiatric hospitalization by providing intensive inpatient stabilization with ongoing medical assessment and care, education, training, and social interactions to individuals who exhibit acute mental health disorders and/or co-occurring substance use disorders.
 
Public Receiving Facility serving Orange County.
29 and 30 beds respectively
Behavioral interventions are ordered by a licensed psychiatrist and supervised by licensed registered nurses, therapists and trained mental health technicians.
 

Adults ages 18 and older
Location: Central Plaza, 434 W. Kennedy Blvd., Orlando, FL 32810
Hours: 24 hours a day, 7 days a week
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all
Lakeside programs.
.
Supported Employment
Lakeside’s Supported Employment Program provides clients with the support necessary to experience success in a competitive employment setting. Lakeside works collaboratively with its community partners to successfully train, employ and support our clients with severe and persistent mental illness.

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808
Hours: Monday-Friday, 8:00am – 4:30 pm
F or more information: call (407) 875-3700
.

4 East

Lakeside’s 4 East unit, located at Princeton Plaza, seeks to reduce the need for psychiatric hospitalization among those people exhibiting acute mental health disorders by providing intensive chemotherapeutic stabilization with ongoing medical assessment and care, education, training and social interactions.

 

Private receiving facility serving Orange County.
30 private beds, located at Princeton Plaza location
Behavioral interventions are ordered by a licensed psychiatrist and supervised by licensed registered nurses, therapists and trained mental health technicians.
 

 

Adults ages 18 and older
Location: Princeton Plaza, 1800 Mercy Drive, Orlando, FL 32808

Hours: 24 hours a day, 7 days a week
For more information: call (407) 875-3700

 

The Access Center is the central point for admission to all
Lakeside programs.

 

 

Princeton Plaza

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Central Plaza

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Residential Plaza

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